Refund policy
Return & Refund Policy
High Octane Hunting & Feed Supply LLC
Family Owned. Hound Driven.
At High Octane Hunting & Feed Supply LLC, we take pride in providing quality hunting equipment, hound supplies, feed, bear attractants, and apparel. As a family-owned Michigan business, customer satisfaction is important to us.
We understand that sometimes a purchase may not work out. Please review our return and refund guidelines below.
30-Day Return Policy
We accept eligible returns within 30 days of the date your order is delivered.
To qualify for a return:
- Merchandise must be unused and in its original condition.
- Products must be returned in their original packaging with all included accessories and tags.
- Proof of purchase or an order number is required.
- Returns must be requested within 30 days of delivery.
All returns require prior authorization from High Octane Hunting & Feed Supply LLC.
Nonreturnable Items
For safety, hygiene, and product integrity, the following items are not eligible for standard returns:
- Opened bags or containers of animal feed.
- Opened or perishable bear bait and attractants.
- Personalized or custom-made dog collars, nameplates, and identification tags.
- Used hunting equipment or products showing signs of wear.
- Gift cards.
- Items specifically marked Final Sale.
These exclusions do not apply when a return or other remedy is required by applicable law, including for defective or incorrectly supplied merchandise.
Tracking Collars & Electronics
Tracking collars, GPS equipment, and electronic hunting accessories may be returned within 30 days if unused, unactivated, and in their original packaging with all accessories included.
Products with manufacturing defects may be covered under the manufacturer's warranty.
Customers should contact us for assistance with warranty-related concerns. Manufacturer warranty terms may vary.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery.
If you receive an incorrect, damaged, or defective product, contact us as soon as possible, preferably within 7 days of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Photos of the product and packaging, if available.
If we confirm that an item arrived damaged, defective, or incorrect, we will work with you to provide an appropriate replacement, refund, or other remedy at no additional return shipping cost to you.
Return Shipping
Customers are responsible for return shipping costs on standard returns, including purchases made in error or items no longer wanted.
High Octane Hunting & Feed Supply LLC will cover reasonable return shipping costs for verified incorrect, damaged, or defective merchandise.
We recommend using a shipping service that provides tracking.
Original shipping charges are generally nonrefundable for standard returns unless otherwise required by law.
Refund Processing
Once your return is received, we will inspect the merchandise and notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days after approval.
Your bank or payment provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
Exchanges
For eligible merchandise, please contact us to request an exchange.
Exchanges are subject to product availability. If an exchange is unavailable, we may offer a refund in accordance with this policy.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel orders that have not yet been processed or shipped.
Once an order has shipped, the standard return policy applies.
Contact Us
To request a return, report an issue, or ask questions about an order, please contact:
High Octane Hunting & Feed Supply LLC
Hart, Michigan
Email: [Insert your business customer service email]
Please include your order number and a brief explanation of your request.
Family Owned. Hound Driven. Built for the Hunt.